- Homecare service
Ezey Care Limited
Assessment report published 15 October 2026
Contents
Ratings
Our view of the service
This assessment took place between 9 to 22 September 2026.
Ezey Care Limited is a home care agency that provides personal care and support to people living at home. The service supported people with a learning disability and autistic people.
This is the service’s first assessment since they registered with Care Quality Commission (CQC) on 22 December 2020.
We have also assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Following this assessment, we have rated the service good overall.
Although we found no breaches of regulation, we identified the provider needed to improve how they analysed and reviewed the outcome of their governance systems. This would help ensure the provider did not miss any opportunities to identify performance shortfalls, learn lessons and continuously improve.
We discussed this issue with the registered manager at the time of this assessment. They agreed to review how they analysed and responded to checks and feedback, and to develop action plans based on their findings to continuously improve.
Systems were in place to safeguard people from abuse. Staff had access to information about identified risks and understood how to manage them to keep them safe. There were enough staff whose fitness to work in adult social care had been checked. People received continuity of care from the same small group of staff who were familiar with their needs, preferences and daily routines. Staff received relevant training and supervision to meet people’s needs and wishes. Staff used personal protective equipment appropriately. Medicines were safely managed and in line with the principles of ‘stopping over medication of people with a learning disability and autistic people’ [STOMP].
People and their relatives were actively involved in assessing and reviewing the care and support provided. People received person-centred care and support based on their individual needs. Staff supported people to maintain their health and wellbeing and achieve their stated care goals. Staff understood the importance of obtaining consent and ensured this was done before providing care.
Staff treated people fairly and with dignity and respect. Staff were attentive to their expressed wishes and personal preferences in relation to how they needed and preferred their care and support to be provided. People had informed choice and control over how they lived their lives, which included maintaining and developing their independent living skills. People received information in formats that met their preferred way of communicating. Staff demonstrated good awareness of people’s rights and how to uphold them.
The registered manager was suitably skilled and knowledgeable, approachable and responsive to feedback. They encouraged feedback and acted on concerns received. They also promoted an open and supportive culture. The registered manager helped staff develop in their roles, were inclusive and promoted their wellbeing. The provider operated systems to monitor the quality and safety of the service they provided. The provider worked in close partnership with community-based health and social care professionals.
People's experience of this service
People spoke positively about the quality of home care provided by this service. A relative told us they were satisfied with the care and support their [name of family member] received and were happy with the staff who provided it. They described the registered manager and care staff as being compassionate and competent. They added they valued having the same, small group of staff who knew how to keep their [family member] safe and meet their needs. A relative remarked, “The manager [registered] and staff are like family to us. They know exactly what triggers my [Name of family member] distress and how to keep [them] calm. It’s the number 1 reason I use this provider. If it wasn’t for the manager [registered] and staff I don’t know how we would cope.” A community-based care professional added, “[Name of family member] speaks highly of the service and tells us she is satisfied with the service they provide. Staff understand [name of person’s] care and support needs and aware what might cause [them] to become distressed. [They have] been stable since being placed with this home care agency and serious incidents involving [them] have been significantly reduced in recent years.”Staff supported people to live safely and independently and to do the things that mattered to them. The person was treated with kindness, and staff respected their choices, privacy and dignity.