The Rock Care Home

Updated 17 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection team was made up of one inspector.

Service and service type

The Rock Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Rock is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and the nominated individual who was also the provider. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with two people, five relatives’, four members of staff and two health care professionals. We reviewed a range of records. This included three people’s care records and medication records, three staff recruitment files and a range of audit and governance records. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 17 June 2022

About the service

The Rock Care Home is a residential care home providing accommodation and personal care for up to 14 older people. At the time of our inspection ten people were using the service.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm as staff were aware of their safeguarding responsibilities and knew how to report any concerns.

There were sufficient numbers of staff available to meet people’s needs. Staff had the skills, knowledge and experience to care for and support the people living at the service. Staff were recruited safely and received an induction and training to ensure they could meet people’s health and care requirements.

People’s medicines were managed safely and given as prescribed. Staff followed infection control guidance and had access to Personal Protective Equipment (PPE).

People were supported by staff who treated them with dignity, respect and were kind, patient and caring.

People’s needs and choices were assessed, and their care was reviewed regularly. Care records were reflective of people’s individual needs and risks. Information was provided on how these should be managed to reduce the risk of harm.

Staff understood their roles and responsibilities. Staff liaised with health and social care professionals to ensure people’s health and care needs were met.

People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain relationships with their families and had access to a range of activities.

The provider carried out regular audits of the service to oversee the quality of the care provided to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 1 April 2021 and this is the first inspection.

The last rating for the service under the previous provider was requires improvement, published on 14 May 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.