14 March 2022
During a routine inspection
Nightingale Healthcare Solutions is a community-based provider that provides personal care to people living in their own homes. At the time of our inspection there were two people using the service who were in receipt of the regulated activity of personal care.
People’s experience of using this service and what we found
Staff received training in safeguarding and knew what actions to take to keep people safe. There were safe recruitment processes in place, staff received training and their competency was regularly checked.
People’s care and support was planned in partnership with them and risk assessments updated accordingly. People’s medicine administration records were up to date and regularly reviewed to ensure people received their medicines as prescribed. People were supported by staff who were kind and caring and knew them well.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had implemented a number of checks and audits of the service to oversee the quality of care provided. People were asked for their feedback about the quality of service and this was used to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 December 2020 and this is the first inspection.
Why we inspected
This was a planned inspection for a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.