Archived: Nightingale Healthcare Solutions Head Office

Updated 6 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager who had applied to be the registered manager with the Care Quality Commission. This means that once registered, they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We also looked at statutory notifications we had received. These are events or important information that the service must tell us about, by law.

During the inspection

We reviewed a range of records, this included two people’s care records and Medication Administration Records (MAR). We looked at five staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed. We also spoke with the manager.

After the inspection

We reviewed records the provider sent to us which included policies and training data. We spoke with one person using the service and one relative about their experience of the care provided. We also spoke with three members of staff.

Updated 6 April 2022

About the service

Nightingale Healthcare Solutions is a community-based provider that provides personal care to people living in their own homes. At the time of our inspection there were two people using the service who were in receipt of the regulated activity of personal care.

People’s experience of using this service and what we found

Staff received training in safeguarding and knew what actions to take to keep people safe. There were safe recruitment processes in place, staff received training and their competency was regularly checked.

People’s care and support was planned in partnership with them and risk assessments updated accordingly. People’s medicine administration records were up to date and regularly reviewed to ensure people received their medicines as prescribed. People were supported by staff who were kind and caring and knew them well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had implemented a number of checks and audits of the service to oversee the quality of care provided. People were asked for their feedback about the quality of service and this was used to make improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 16 December 2020 and this is the first inspection.

Why we inspected

This was a planned inspection for a newly registered service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.