Guidance on care standards

What we look at when we inspect and monitor your service, and the requirements set out by government regulations.

Current key lines of enquiry (KLOEs) and ratings characteristics (PDF)

New key lines of enquiry and ratings characteristics: effective from Autumn 2017 (PDF)

See the difference between the 2015 and 2017 key lines of enquiry and rating characteristics (PDF)

Activities we regulate

Government regulations (including fundamental standards)

Registration

You must register with us to carry on any of the activities we regulate. You also need to let us know if your registration details change.

Apply to register as a new provider

Apply to be a registered manager

Make changes to your registration

GP federations: your guide to registration

Notifications

You need to notify us about certain changes, events and incidents that affect your service or the people who use it.

Death of a person using the service

Deprivation of liberty application

Abuse or allegations of abuse

Serious injury

Incidents reported to the police

• All notifications

Inspection and monitoring

Find out what information we'll ask you to send us, what happens when we inspect and what you can expect to happen next.

Provider handbook for NHS GP and GP out-of-hours services: how we monitor, inspect and rate (PDF)

Mental Capacity Act and Deprivation of Liberty Safeguards

Request a review of ratings

Display your ratings

Enforcement policy

Special measures

Regulation of digital healthcare providers in primary care

Contact

Contact us

Report a concern about a service you work for

Complain about CQC

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