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Provider: East and North Hertfordshire NHS Trust Requires improvement

On 17 July 2018 , we published a report on how well East and North Hertfordshire NHS Trust uses its resources. The ratings from this report are:

  • Use of resources: Requires improvement  
  • Combined rating: Requires improvement  

Read more about use of resources ratings

We are carrying out checks on locations registered by this provider. We will publish the reports when our checks are complete.

Patient surveys


We use national surveys to find out about the experience of service users receiving care and treatment from healthcare organisations and mental healthcare providers. Follow the links below to learn about our findings.

Urgent and Emergency Care – Type 3 service

Published 23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for type 3 services.
All trusts also have results for type 1 services. See the results for type 1 services.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to 420 people who had used Type 3 services at each eligible trust.

Responses were received from 135 people at East and North Hertfordshire NHS Trust.

Urgent and Emergency Care – Type 1 service

Published 23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for Type 1 services.

See the results for trusts that had an eligible Type 3 service.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to 1,250 people who had used Type 1 services at each trust.

Responses were received from 251 people at East and North Hertfordshire NHS Trust.

Inpatient

Published 20 June 2019

This survey looked at the experiences of 76,668 people who were discharged from an NHS acute hospital in July 2018.

Between August 2018 and January 2019, a questionnaire was sent to 1,250 recent inpatients at each trust.

Responses were received from 514 patients at East and North Hertfordshire NHS Trust.

Maternity

Published 29 January 2019

We use national surveys to find out about the experiences of people who receive care and treatment.

During the summer of 2018, a questionnaire was sent to all women who gave birth in February 2018 (and January 2018 at smaller trusts).

Responses were received from 161 patients at East and North Hertfordshire NHS Trust.

Children and young people

Published 28 November 2017

This survey looked at the experiences of 34,708 children and young people who received inpatient or day case care during October, November and December 2016.

Between February and June 2017, a questionnaire was sent to a maximum of 1,250 recent patients at each trust.

Responses were received from 351 patients at East and North Hertfordshire NHS Trust.

Outpatient

Published 3 February 2012

We use national surveys to find out about the experience of patients when receiving care and treatment from healthcare organisations. Between June and October 2011, a questionnaire was sent to patients who had recently attended an outpatient appointment for each NHS trust in England.

Responses were received from 427 patients at East and North Hertfordshire NHS Trust.