10 Sept to 02 Oct 2019
During an inspection of Forensic inpatient or secure wards
Our rating of this service improved. We rated it as outstanding because:
- There was a truly holistic approach to assessing, planning and delivering care and treatment to all people who used services. We saw safe use of innovative and pioneering approaches to care delivery. New evidence-based technologies were used to support the delivery of high quality care. Staff provided a range of treatment and care for patients based on national guidance and best practice. They ensured that patients had good access to physical healthcare and supported them to live healthier lives.
- The continuing development of the staff’s skills, competence and knowledge was recognised as being integral to ensuring high-quality care. Staff were proactively supported and encouraged to acquire new skills, use their transferable skills, and share best practice. Staff, teams and services were committed to working collaboratively and had found innovative and efficient ways to deliver more joined-up care to people who used services. Staff from different disciplines worked together as a team to benefit patients.
- The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Leaders encouraged innovation and participation in research. Leaders had an inspiring shared purpose and strived to deliver and motivate staff to succeed. There were high levels of satisfaction across all staff.
- The service provided safe care. The ward environments were safe and clean. The wards had enough nurses and doctors. Staff assessed and managed risk well. They minimised the use of restrictive practices, managed medicines safely and followed good practice with respect to safeguarding.
- Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients. They actively involved patients and families and carers in care decisions.
- Staff planned and managed discharge well and liaised with services that would provide aftercare. As a result, discharge was rarely delayed for other than a clinical reason.