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Provider: Great Western Hospitals NHS Foundation Trust Requires improvement

Community health services for children and young people are no longer provided by this trust. Urgent care services: the urgent care centre, previously inspected as part of community services, is now reported under urgent and emergency care.

Patient surveys


We use national surveys to find out about the experience of service users receiving care and treatment from healthcare organisations and mental healthcare providers. Follow the links below to learn about our findings.

Maternity

Published 28 January 2020

We use national surveys to find out about the experiences of people who receive care and treatment.

During the summer of 2019, a questionnaire was sent to all women who gave birth in February (and January 2019 at smaller trusts).

Responses were received from 130 patients at Great Western Hospitals NHS Foundation Trust.

Children and young people

Published 19 November 2019

This survey looked at the experiences of 33,179 children and young people who were admitted in November and December 2018.

Between February and June 2019, a questionnaire was sent to a maximum of 1250 recent patients at each trust.

Responses were received from 276 patients at Great Western Hospitals NHS Foundation Trust.

Urgent and Emergency Care – Type 1 service

Published 23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for Type 1 services.

See the results for trusts that had an eligible Type 3 service.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to:

  • 1,250 people who had used Type 1 services at trusts with no eligible Type 3 services
  • 950 people who had used Type 1 services at trusts who also had eligible Type 3 services

Responses were received from 272 people at Great Western Hospitals NHS Foundation Trust.

Urgent and Emergency Care – Type 3 service

Published 23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for type 3 services.
All trusts also have results for type 1 services. See the results for type 1 services.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to 420 people who had used Type 3 services at each eligible trust.

Responses were received from 87 people at Great Western Hospitals NHS Foundation Trust.

Inpatient

Published 20 June 2019

This survey looked at the experiences of 76,668 people who were discharged from an NHS acute hospital in July 2018.

Between August 2018 and January 2019, a questionnaire was sent to 1,250 recent inpatients at each trust.

Responses were received from 537 patients at Great Western Hospitals NHS Foundation Trust.

Outpatient

Published 3 February 2012

We use national surveys to find out about the experience of patients when receiving care and treatment from healthcare organisations. Between June and October 2011, a questionnaire was sent to patients who had recently attended an outpatient appointment for each NHS trust in England.

Responses were received from 421 patients at Great Western Hospitals NHS Foundation Trust.