- SERVICE PROVIDER
First Choice Care Agency Limited
This is an organisation that runs the health and social care services we inspect
Registration details
These are the registration details of the provider First Choice Care Agency Limited. They set out what services First Choice Care Agency Limited can legally provide, where they can provide them and who is responsible for them.
Personal care
Ms Vena Zvichauya Mhaka is responsible for these services.
Condition of this registration relating to carrying out this regulated activity
The Registered Provider must not commence any new packages with a service user without the prior written agreement of the Care Quality Commission. This includes any emergency packages for service users, or recommencement of packages for previous service users, such as where service users return to their home following admission to hospital.
The Registered Provider must develop a robust COVID-19 policy. This policy must reflect current government guidance in relation to staff testing and the use of personal protective equipment. This policy must be provided to the Care Quality Commission by 10am Wednesday 5 January 2022.
The Registered Provider must ensure government guidance relating to the COVID-19 pandemic is followed ‘Personal protective equipment (PPE): resource for care workers delivering domiciliary care during sustained COVID-19 transmission in England’. The Registered Provider must ensure all staff wear appropriate PPE at all times. Please send us a plan of how this guidance will be implemented and embedded by Wednesday 5 January 2022.
The Registered Provider must send to the Care Quality Commission a report detailing the following;
- the total number of staff employed by the service
- the number of staff who have completed a COVID-19 test in the previous seven days
- the number of staff who are not compliant with the testing program and risks assessments for each of these staff.
This must be provided, via email, to the Commission by 10am, every Monday, starting on Monday 3 January 2022.
The Registered Provider must risk assess and implement strategies immediately to reduce the risks associated with prescribed medicines. The Registered Provider must implement up to date Medication Administration Records for every Service User who receives any form of medication including topical medicine. The Registered Provider must also ensure medicine risk assessments and ‘as and when required’ (PRN) medicines protocols are detailed and up to date. The Registered Provider must confirm in writing to the Commission that this has been done, by no later than Wednesday 5 January 2022.
The Registered Provider must send the Commission an updated action plan detailing the audits completed for staff call monitoring, in particular timings of calls, on the first Monday of each month starting on Monday 3 January 2022. The action plan must detail what was reviewed, what was identified, and the actions taken as a result.
Terms of this registration relating to carrying out this regulated activity
The Registered Provider must ensure that the regulated activity Personal care is managed by an individual who is registered as a manager in respect of that activity at or from all locations.
Registered services
Treatment of disease, disorder or injury
Ms Vena Zvichauya Mhaka is responsible for these services.
Terms of this registration relating to carrying out this regulated activity
The Registered Provider must ensure that the regulated activity Treatment of disease, disorder or injury is managed by an individual who is registered as a manager in respect of that activity at or from all locations.