Updated 1 May 2026
Rhythmic Care UK is a domiciliary care agency that provides personal care to people living in their own homes, to adults and children with a Learning disabilities or autistic spectrum disorder and people with mental health needs. The service's office is based in Ilford Redbridge, London. Care is provided in the Essex area.
This assessment was prompted by a review of the information we held about this service. As a result, we undertook a comprehensive assessment, we looked at 33 quality statements.
This assessment took place on 27 April 2026. We completed a remote assessment on the 29 April 2026.
Our assessment was announced. This means we gave the service 48 hours' notice prior to our visit taking place. This was because we wanted to make sure someone would be available to support us with the assessment.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This approach was further validated by the provider’s policies and procedures.
The inspection team consisted of 1 inspector.
At the time of the assessment, there were 273 people receiving support with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating.
We spoke with the registered manager, who also serves as the director, as well as two consultants currently supporting the organisation in developing their services. In addition, feedback was gathered from 16 staff members, 5 relatives, and 4 people who use the service. This input provided valuable perspectives on the organisation's progress and areas for further improvement.
We observed that the provider implemented appropriate measures to improve the service. For example, a service improvement plan was established to facilitate ongoing improvements. Risk assessments and care plans were regularly reviewed or updated whenever staff identified concerns. This process ensured that documentation remained comprehensive and accurately reflected changes in people support needs associated with emerging risks.
Staff were aware of their legal duties under the mental capacity framework. During our assessment, no one was supported with a Deprivation of Liberty Safeguards (DoLS).
The provider had effective systems to monitor incidents and facilitate learning from them. Staff understood and adhered to safeguarding procedures, ensuring the safety and wellbeing of people under their care.
During our assessment, we reviewed the provider's safeguarding records and observed that appropriate referrals had been made to the local authority’s safeguarding team. This indicates that safeguarding processes were actively being followed and that cases requiring intervention were promptly escalated to the relevant authorities.
In addition, our review identified certain trends within the service that required attention. The service was proactively addressing these trends through targeted training initiatives, demonstrating a commitment to continuous improvement in safeguarding practices.
During our assessment, we observed that robust systems were established to manage individuals' medicines appropriately. Infection risks were effectively controlled, and skilled staff delivered support to ensure safety and wellbeing.
People’s needs were assessed and reviewed on a regular basis, with active involvement from those receiving care and support. The service used an electronic system, which helped to maintain consistency in the delivery of care.
Staff demonstrated familiarity with the people they cared for, treating each person as an individual and encouraging independence. Relatives noted that staff responded promptly to needs and contributed to a positive culture through recognition and reward initiatives. These efforts promoted staff wellbeing and supported the delivery of person-centred care.
Care plans were tailored to each person and adapted promptly in response to changing needs. Consistent staffing and clear communication with individuals and their relatives ensured that people felt listened to and received information in ways that suited them. Staff provided equitable access to support, fostered connections within the community, and assisted with planning for the future.