The Care Quality Commission

Archived: Warminster Road

136a Warminster Road, Sheffield, South Yorkshire, S8 8PQ (0114) 273 6960

Provided and run by:
Sheffield Health and Social Care NHS Foundation Trust

All Inspections

21 February 2013

During a routine inspection

We found that people's views and experiences were taken into account in the way the service was provided in relation to their care. We spoke with the two people who were staying in the unit at the time of the inspection. They told us they were treated with respect and were very happy with the care they received.

People experienced care, treatment and support that met their needs and protected their rights. Both people said they were happy with their care plans, although one person said they would like their plan to be in an "easy read" format with pictures.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Both of the people we spoke with told us they felt safe in the home and with the staff.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. People said the staff were helpful, encouraging and understanding.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.

8 November 2010 and 8 November 2011

During a routine inspection

It was not possible to gain the direct views of people who use the service on this occasion as the assessment was conducted remotely. However a range of information was obtained that demonstrated how the provider ensures people who use services are involved in decisions about services and how their views are obtained. Submissions from the Sheffield LiNK (local involvement network) demonstrated how the provider has worked with and involved LiNK participants in influencing the city wide strategy for improving mental health services in Sheffield. For example, the LiNK participants work on recovery wards had been fed back to managers and staff, leading to changes in care in respect of service users' sexuality, spirituality and problems with social interaction. The LiNK has been involved in the quality reporting process with the provider and stated 'we are pleased with how we have been engaged in this and we will possibly be doing some joint enter and view visits.' The provider included some views of people who use services who had fed back comments as part of its last complainants survey, for example, one comment stated, 'I like the face to face contact. I felt they understood our concerns and did their best to address them'

A 'family carer's consultation' event was held on 30 July 2010 which was attended by 19 people who use the service. Likes of the current location included 'walk in shower', 'staff are friends', 'cosy atmosphere' and 'domestic style'. Some dislikes included, 'bedrooms too small', 'appearance', and 'no privacy in bedrooms'. A number of likes were set out in relation to the new building. In relation to the proposed new building to replace the existing three respite locations people who use services said they wanted 'a small homely building like Warminster Road or Longley' and they had expressed they wanted the 'same staff'.