Archived: Laureate House

We visited with the Mental Health Act Commissioner who considered whether the trust was working within the Mental Health Act and the Mental Health Act Code of Practice. We spoke with several informal and detained patients during our visit. We made contact with people in the communal areas of the ward and also saw patients in private where appropriate. One patient told us: 'The care is good and I know what I have to do to get out of here.' Another patient said: '"I can't praise them enough, they [staff] deal with things in a very professional way." Patients did comment on the food which the trust was working to improve; patients on Bronte ward said that staff were very busy and therefore did not respond to patients requests as quickly as they would have liked. Detained patients told us that they had been given information about their rights.

We found that the trust was compliant at this location with most of the outcomes we looked at including respect and involvement, safeguarding, staff training and supervision and quality assurance. We found that the trust was not compliant at this location with the outcome relating to care and welfare. This was principally because when patients were given rapid tranquillisation treatment, we found that appropriate physical health observations had not been carried out or recorded to ensure patient safety.