The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Edale House

Manchester Royal Infirmary, Hathersage Road, Manchester, Lancashire, M13 9WL (0161) 276 5404

Provided and run by:
Manchester Mental Health and Social Care Trust

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Edale House can be found at Manchester Mental Health and Social Care Trust. Each report covers findings for one service across multiple locations
Read inspection report

3 October 2011

During an inspection looking at part of the service

We visited four wards across two sites and spoke to people who use services and their relatives. Generally people made positive comments about how they were cared for. They said that they felt staff listened to them and that they generally felt involved in their care. Some of the people we spoke to were aware of their care plan and knew what was in it. In two instances people said that staff spoke to them but they would like more information. We told the staff this and they said they would speak to them. Comments included: '"The staff in here are lovely, they are always here when you need them.'' and "I have had very good care here."

On the working age wards people told us that the amount of activities available had increased recently but they would like more. On the older age ward we visited, we were told that there was not much to do on the ward.

29 March 2011

During an inspection in response to concerns

People were generally happy with the care they were receiving. People who use services told us that generally they were happy with the staff. They felt that staff listened to them and felt involved in their care. Comments included 'Staff are really brilliant', 'This ward is absolutely brilliant', 'I trust all the nurses', and 'The staff are always helpful; I'm getting sorted out here'. One relative was not happy with the level of support offered to their relative and was not happy with the time taken to get written information about the ward.