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Reports


Inspection carried out on 28 November 2013

During a routine inspection

People who used the service felt the Photopheresis Unit provided good quality care and support. We were told: �The way they treat me can�t be put into words. I can�t express enough how positive they are. You feel you can trust them.�

Another person told us: �It�s been second to none, the treatment. I�m very well looked-after, they can�t do enough for me.�

We found that the service provided effective care and treatment during the photopheresis process. We found that all equipment was maintained in keeping with the manufacturer�s instructions. The service ensured staff were recruited following a robust selection and recruitment process. The Photopheresis Unit provided a clear complaints procedure for people to use if they had concerns.

Inspection carried out on 24 September 2012

During a routine inspection

People who used the service told us that staff explained all the procedures and treatments to them and respected their decisions about their treatment and care.

Comments included:

�I feel respected here, and they�re flexible.�

People who used the service told us they were happy with the care and treatment they received on the unit.

"They�ve always been nice and I�ve not had any problems.�