Archived: Sayer House

We found that people were treated politely and that their privacy and dignity was maintained. We saw good interactions between people who lived there and staff. We observed that people were at ease in the company of staff.

We saw that people's needs had been assessed by a range of health professionals including specialist doctors, specialist nurses, the dietician and the speech and language therapist. This meant that staff had taken action so that people's health and care needs would be monitored and met.

We found that people had been provided with a varied and nutritious diet to prevent malnutrition and dehydration.

We determined that staffing levels were adequate and ensured that people's needs were met and that they had been not placed at risk of harm through inadequate supervision or care provision.

We saw that complaints processes were in place for people or their relatives to use if they were not happy with the service provided.

As people had complex needs and were not all able to tell us about the service they received we used different methods to help us understand their experiences, including observation. We observed good interactions between staff and people living there. People were smiling and looked happy.

We saw that people were treated with respect and dignity. People's needs had been assessed by a range of health professionals including dieticians and specialist consultants. This meant that people's health care needs had been monitored and met.

Staff had received training to help them recognise abuse and inform them of who they should report to if they had a concern.

Recruitment processes ensured that staff employed were suitable and safe to work with the people living at the home which protected them from harm.

Records and staff both confirmed that systems had been used to monitor how the home had been run to benefit the people who lived there.