The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Norman Power

Skipton Road, Birmingham, West Midlands, B16 8JJ (0121) 466 6000

Provided and run by:
Birmingham Community Healthcare NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

13 November 2012

During a routine inspection

There were 32 people using this service on the day of our inspection. As our inspection was unannounced no one knew we would be visiting. To find out about people's experiences and to get an understanding of the service provided we spoke with eight people who were using the service and six staff.

People we spoke with told us positive things about the service. One person told us "It is wonderful and the staff are so good'. Another person said 'It is an excellent place. It has helped me to get my independence back". Staff told us that they enjoyed their work and that a good service was being provided to the people using it.

We saw that staff treated people with respect and dignity. People told us that choices were offered and their views had been taken into consideration about how the service was delivered.

People's needs had been assessed by a range of health professionals including specialist nurses, physiotherapists and occupational therapists. This meant that people's health and care needs were monitored and met.

We found that the premises were adequately clean and processes had been implemented for monitoring infection prevention practice.

Recruitment checks had been carried out which prevented unsuitable staff working for the service and reduced the risk of harm to people.

Records that we looked at confirmed that systems were in place to monitor the quality of the service provided.

26 August 2011

During a routine inspection

People told us, 'I have no grumbles, if I did then I would speak to whoever was in charge. My room is very clean, the food is nice, there are activities if you choose to do them.' Comments from people we talked with indicated that they were respected and involved in the type of service they received.

We observed staff talking to people using the service in a respectful way. A kind and caring attitude was displayed by staff when they were talking to patients, staff listened to their views and took notice of what they said.