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This service was previously managed by a different provider - see old profile

Reports


Inspection carried out on 6 February 2013

During a routine inspection

Patients we spoke with told us that they were provided with information in a language they easily understood that allowed them to make an informed decision before consenting to their treatment.

Patients' plans of care that we reviewed demonstrated to us that patients' assessed health risks were monitored and reviewed at each visit to the hospital. Patients were only treated where this was safe to do so.

Patients could be sure that the provider had taken all reasonable steps to ensure that they were protected from the risk of any potential abuse. All of the staff who we spoke with were confident in reporting allegations or concerns of abuse.

We spoke with staff who told us that there were not always enough staff available to ensure the health, safety and welfare of patients.

The provider used a variety of methods to obtain the views of staff and patients, including young people, about ways of improving the service. The majority of comments in the patient satisfaction survey which we reviewed were positive about the quality of service provided