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This service was previously managed by a different provider - see old profile

Reports


Inspection carried out on 4 February 2013

During an inspection to make sure that the improvements required had been made

The provider had taken effective remedial action to ensure that patients’ dignity and privacy were respected. Patients told us that they had the right amount of information about their treatment programmes, were actively consulted about their care and treatment programmes and had positive comments to make about how staff treated them. We found that patients were provided with the right amount of information to make decisions about their care and treatment. We also found that staff respected people’s dignity and privacy.

Improvements had been made to ensure patients received safe and quality care. Patients were checked each hour to ensure that they were comfortable and safe. Arrangements were made to ensure that patients were safely discharged from hospital.

Actions had been taken to improve patients’ wellbeing by the provision of social activities. Patients also told us that they had not felt bored because they always had something to do.

Following a change in the management arrangements of Lord Byron ward, there was work in progress to improve the internal quality assurance systems, including carrying out audits and carrying out remedial actions if required.

Patients were provided with safer and improved quality of care due to the management changes of the ward. Staff told us that there was improved communication as a result of these management changes which had improved the standard and quality of patients' care and treatment.

Inspection carried out on 14 August 2012

During a routine inspection

People we spoke with said that the staff on Lord Byron Ward treated them with respect with one person telling us, “The staff here are very nice and are trying to get me home as soon as possible which is just what I want”.

All of the people that we spoke with said that they received visits by both the occupational Health teams and physiotherapists. People also told us that they were supported with their personal care and were satisfied with the standard and quality of this.