The Care Quality Commission
  • Care Home
  • Care home

Archived: Ivy Lodge

1-2 Ivy Lodge, Coleshill Road, Marston Green, Birmingham, West Midlands, B37 7HJ (0121) 779 5654

Provided and run by:
Coventry and Warwickshire Partnership NHS Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

19 August 2013

During a routine inspection

We saw the one person living at Ivy Lodge was due to go home during our inspection. This meant we were only able to observe the care provided for a short period of time. We therefore spoke with two family members who used the service regularly. They told us about their experiences when using the service. We also spoke with two members of staff, the deputy manager and the manager.

Relatives told us consent was sought from them regarding their family member's planning of care. They told us that the care that was discussed with them matched the care that was being provided to their family members. They also told us they were regularly kept up to date about the changes to their family member's care.

We saw that the care plans were person centred and reflected people's individual needs. We found the members of staff supported people as detailed within their care plans. We noted staff were compassionate and caring when supporting people.

We noted the home was clean and there was a cleaning schedule which staff followed. We saw checks were made to review the cleanliness of the home.

We saw the provider ensured that the appropriate checks were undertaken before a new member of staff was employed. The manager showed us the induction plan which new staff had to complete during their employment at Ivy Lodge.

We found the service was well led and had systems in place to monitor the quality of service being provided.

11 December 2012

During a routine inspection

We saw that people living at Ivy Lodge were out on activities in the local community during our inspection. We therefore telephoned and spoke with two family members and one person who used the service after our inspection. They told us about their experiences when using the service. We also spoke with three members of staff and the manager.

Relatives we spoke with told us that the care that was discussed with them matched the care that was being provided to their family members. They also told us they were regularly involved with any changes to their family members care.

We saw that the care plans were person centred and reflected the people's individual needs. We saw people and relatives were involved with the planning of the care for people using the service.

Relatives we spoke with told us that staff supported the needs of their family members. We saw staff knew what people's care needs were and how they needed to be supported.

We spoke with the staff members about what they thought abuse was and they showed they had a good awareness of the importance of keeping people safe. They understood their responsibilities for reporting any concerns regarding potential abuse.

We saw the provider had a system in place to monitor the quality of the service provided. We saw audits had been completed and were analysed to identify where any areas of improvement might be required.