The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Devonshire Park Dental Centre

1st Floor, 62 Greenway Road, Birkenhead, Merseyside, CH42 7LX (0151) 652 6527

Provided and run by:
Wirral Community NHS Foundation Trust

All Inspections

8 July 2013

During a routine inspection

We spoke with three patients and their parents and relatives. All of them were happy with the care received. One patient told us: 'Staff are lovely and so good with children especially nervous ones.' We looked at a sample of comments received from patients who had completed 'patient experience forms'. We found all of the comments to be very positive. One comment read: 'I am thoroughly pleased with the service; I was in severe pain and dealt with promptly.'

We found that the patient's records contained all the relevant clinical information to show a full oral health assessment had been carried out. However, the staff at the clinic were unaware of the current General Dental Council (GDC) standards with regards to patients receiving a manufacturer's statement with their completed dental appliances such as a denture or a crown which proves that the device has been made to legal standards.

We found the trust had a 'patient information and consent policy' and the trust used consent forms. All staff received mandatory training about the Mental Capacity Act (2005) and staff we spoke with understood the issues of consent.

We found there was enough suitably qualified dental staff to meet the needs of the patients at the dental clinic.

The trust had a complaints procedure in place however we found some improvements could be made in this outcome area with regards to capturing details of verbal concerns and making patients more aware of how they could complain.