The Care Quality Commission
  • Hospital
  • NHS hospital

Archived: Benjamin Court

Benjamin Court, Roughton Road, Cromer, Norfolk, NR27 0EU (01603) 697300

Provided and run by:
Norfolk Community Health and Care NHS Trust

Important: This service was previously managed by a different provider - see old profile
Important: The provider of this service changed. See new profile

All Inspections

8 November 2012

During a routine inspection

One person told us, 'The staff are very helpful and tell me what's going on'. Each of the care records contained a completed patient consent to rehabilitation and care form. This showed us that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Another person told us, 'I feel much better and am looking forward to going home soon'. Each person had an individual care record including assessments of individual need and how these should be met by staff in the form of individual care plans. This demonstrated to us that people experienced care, treatment and support that met their needs and protected their rights.

We saw that people's weights were generally stable and there was evidence of actions being taken by the service where concerns had been identified by staff. This showed us that people were protected from the risks of inadequate nutrition and dehydration. Evidence was seen of the steps taken by the service when additional staff training or support needs had been identified. This demonstrated that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. We saw that the service had action plans in place to address any identified concerns identified by their audit systems. This showed us that the provider had an effective system to regularly assess and monitor the quality of service that people receive.