The Care Quality Commission
  • Community
  • Community healthcare service

Archived: Neuro-Rehabilitation Unit

Darent House, Sevenoaks Hospital, Hospital Road, Sevenoaks, Kent, TN13 3PG (01732) 228200

Provided and run by:
Kent and Medway NHS and Social Care Partnership Trust

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Neuro-Rehabilitation Unit can be found at Kent and Medway NHS and Social Care Partnership Trust. Each report covers findings for one service across multiple locations
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24 September 2013

During a routine inspection

We spoke with five people who were using the service, a relative and ten members of staff including the unit manager and service manager. The unit manager told us that the two beds for people with neuropsychiatric conditions had been closed since December 2012.

People told us they were able to make their own decisions and choices regarding their day to day care and treatment. People had signed their care plan and also gave their consent to care and support by talking through their choices each day with staff.

People were all very complimentary about the care and treatment they had received. One person told us, 'Coming here I feel like I have been given a golden key. I have done very well here. It is peaceful and very friendly'. Another person said, 'It is fantastic. I've been to a lot of places and this is the best place to be. I love it here'.

People said they felt the staff had the right skills and experience to meet their care and treatment needs. One person told us, 'The staff are wonderful. They genuinely do care, the physiotherapists really do work you, but they explain what they are doing and I like that'.

People were asked for their feedback about their care and treatment they received in regular meetings. They told us that they did not have any concerns, but when they had previously raised things they had been taken seriously and resolved.

6 December 2012

During an inspection in response to concerns

We spoke with five people who used the service, and some of their relatives. They told us they felt involved in their care. People had a therapy timetable, and one person told us they liked this as they were not 'left guessing' about when the therapists would arrive.

The interactions we observed between staff and people using the service were friendly and respectful. The people we spoke with were mostly positive about the service. They said 'it couldn't be better', 'it's a fantastic place. They work miracles,' and it's 'been nice, it's a comfortable hospital', 'it's really good.'

The people we spoke with were positive about the staff and the care they provided. One of the people we spoke with said they thought the ratio of patients to staff was good. We were told 'I can't express my gratitude to staff enough. They're all wonderful. All dedicated. All kind. They go out of their way for you.' However, many of the staff thought more staff were needed on the unit. Although care staff appeared skilled, the Trust could not demonstrate that it had provided sufficient training, or assessed the skills of its staff, to ensure they were able to provide the necessary standard of care.

The unit had systems in place for monitoring the quality of its service, and made changes in response to feedback. The people we spoke with said they felt able to raise their concerns.

We found that there were gaps in care records, and inconsistencies in recording which may put people at risk.

25 November 2010

During a routine inspection

We did not visit this location as part of this planned review, therefore we did not have the opportunity to speak to people who use this service directly. However, we have considered the views of people using services from other locations within the Trust to inform our judgements.