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Inspection Summary


Overall summary & rating

Good

Updated 20 November 2019

About the service

Jasmine at Primrose is a short term respite care service which specialises in supporting people with a learning disability and specialist healthcare needs, such as epilepsy, autism or a sensory impairment. At the time of this inspection thirty six people in the community accessed the service for respite care. The service was able to accommodate up to seven people at any one time. People can choose to spend anywhere between one to ten nights at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service

People were safe at the service. Staff were trained to safeguard people from abuse and knew how to minimise identified risks to people’s safety. Health and safety checks were carried out of the premises and equipment to make sure they were safe. The premises was clean and tidy and provided a range of comfortable spaces for people to spend time in. Staff followed good practice when providing personal care and when preparing and handling food which reduced hygiene risks.

There were enough staff to support people. The provider carried out pre-employment checks to make sure new staff were suitable to support people. Staff were given relevant training to help them meet people’s needs. They were supported by the provider to review and continuously improve their working practices so that people would experience high quality care and support

People and their relatives contributed to planning the support people needed during their stay. People had current care plans which set out how their care and support needs should be provided. Their needs were met by staff.

Staff used people’s preferred method of communication when interacting and engaging with them. Staff were warm and friendly and knew people well. They supported people in a dignified way which maintained their privacy and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff helped people stay healthy and well. They supported people to eat and drink enough to meet their needs and to take their prescribed medicines. Staff worked well with other healthcare professionals to ensure a joined-up approach to the care people received.

People and their relatives had no concerns about the care and support provided by staff. They knew how to make a complaint if needed. The provider investigated accidents, incidents and complaints and kept people involved and informed of the outcome. Improvements were made when needed and learning from investigations was shared with staff to help them improve the quality and safety of the support they provided.

People, their relatives and staff were encouraged to have their say about how the service could improve. The provider used this feedback along with other checks, to monitor, review and improve the quality and safety of the support provided. Senior staff were acting to make improvements at the time of this inspection to activities, the menu and records maintained by staff. They worked proactively with other agencies and acted on recommendations to improve the quality and safety of the service for people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve

Inspection areas

Safe

Good

Updated 20 November 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 20 November 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 20 November 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 20 November 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 20 November 2019

The service was well-led.

Details are in our Well-Led findings below.