The Care Quality Commission

Archived: Maplewood House

Chatfield Court, Yorke Gate, Caterham, Surrey, CR3 5AT (01883) 383809

Provided and run by:
Surrey and Borders Partnership NHS Foundation Trust

All Inspections

8 February 2011

During a routine inspection

Comments from people who use the service were limited to 2 or 3 people due to the limited communication abilities of most of the people who use the service, and others attending day services elsewhere. All people we spoke to said they liked the food, when asked if they could have alternatives to what was on the menu they said that they could. They felt they had an input into how the home was run and liked the home and had no complaints.

We saw that the needs of the people who use the service were met; staff listened to people; were aware and responsive to their care and communication needs. For example gestures and sounds were listened to, to try and ascertain the needs the person was trying to express. People were treated with respect and dignity throughout the time of the visit. The pictorial format of the menu supported people in making food choices.