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Inspection Summary

Overall summary & rating


Updated 13 February 2020

About the service

Brook House is a care home providing accommodation, personal and nursing care for up to four people with a learning disability, such as autism. At the time of our inspection four people were living at the service. Each person had their own bedsit which consisted of a lounge/dining/kitchenette area, bathroom and bedroom.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People had access to activities and although there were more opportunities for people since our last inspection, people would benefit from additional individualised activities. We have issued a recommendation to the registered manager in relation to this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives said staff were kind and caring. People were encouraged to make their own decisions and develop new skills around day to day living. People lived in an environment that was clean, suitable for their needs, giving them privacy and a sense of ownership.

People received the medicines they required and staff followed guidance in order to keep people safe and free from harm. Information in people’s support plans gave enough guidance to staff to enable them to provide responsive care.

People were cared for by staff who received training and who were competent in their role. People had access to professional support and staff supported people to eat a range of different foods of their choosing in order to keep healthy.

Staff checked the service was working well and involved people, their relatives and staff in decisions. Staff were looking for ways to strengthen community engagement.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 21 September 2017). We found at this inspection, the service had sustained the Good rating.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 February 2020

The service was safe.

Details are in our safe findings below.



Updated 13 February 2020

The service was effective.

Details are in our effective findings below.



Updated 13 February 2020

The service was caring.

Details are in our caring findings below.



Updated 13 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 13 February 2020

The service was well-led.

Details are in our well-Led findings below.