Marlow Community Hospital

The unit was intended to provide a rehabilitation service. However, staff told us an increasing number of patients who were not ready for rehabilitation were admitted. For example, people unable to weight bear and who required two staff to assist them. This impacted on staff availability to support all patients. We were told staffing levels had improved recently as a new staff nurse had been recruited.

We found people's care was managed with dignity and respect. People said they and their families were involved in their care. One person said "Doctors and nurses have told me about my care".

Patients' rehabilitation potential was assessed and treatment provided accordingly. Patients described the care as "good" or "very good". Staff consulted with other professionals when needed for example, the palliative care team.

Staff were trained in safeguarding. They knew how to identify and respond to suspected abuse.

Staff received training and supervision to enable them to care for patients.

The quality of the service was regularly reviewed through monthly ward audits and feedback from patients.