Sandwell Health Campus

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The service is not performing as well as it should, and we have told the service how it must improve.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff delivered and coordinated the service taking to account the needs of different people including those with protected characteristics. They identified and met the information and communication needs of people with disability or sensory loss. Staff used image and pointing boards for patient with loss of speech or of a different language to communicate basic needs with them. There was access to language line and interpreters for patients who spoke little English, and we saw staff arranging an interpreter for a patient that was newly admitted to the service. Staff had access to a psychiatric team when they had concerns about a patient’s mental health. They involved the psychiatric team for patients that had been admitted to the unit due to psychiatric conditions such as overdose or patients that had self-harmed. Although, there was a long wait for inpatient mental health beds if needed. Staff made reasonable adjustments so that people with a disability could access the service on an equal basis to others. The service was supported by the safeguarding team who could aid the delivery of care to patients in need of additional support, for example those living with dementia. Patients living with dementia or disabilities referred from other areas within the hospital came with a “This is Me” form that had detailed information about the patient’s individual needs and preferences.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.