- NHS mental health service
Eastway
All Inspections
27 September 2013
During an inspection looking at part of the service
We spoke with one patient who used the service they told us they felt the service was okay and that they liked members of staff team. We observed both patients being relaxed and comfortable in the company of the staff team.
We looked at two care records they provided detailed person centred information about patients needs.
Discussions with members of the staff team and records held by the service showed staff had been supported to undertake training to enable them to support patients safely and to promote their wellbeing. The training matrix for the staff team showed specialised training was now being provided.
Discussions with members of the staff team, managers and information held in records showed the service operated a culture that allowed and supported learning from incident and accidents.
Records showed that unannounced visits to services including Eastway were undertaken by members of the executive team, board members and specialist advisors.These visits formed part of the quality assurance systems in place to monitor the quality and safety of the service being provided.
Records were held securely to maintain patients right to confidentiality.
15 January 2013
During an inspection in response to concerns
We carried out this inspection because we received further information which indicated that a patient was still at risk of receiving inadequate and inappropriate care and treatment.
We found that the Trust had made some improvements in care planning since our previous visit. However, we identified other deficiencies in care planning and delivery, inadequate planning for the patients discharge and inadequate safeguards to protect the patient from potential abuse.
We are unable to discuss the details of our findings in this open report because we would identify the patient and breach their rights of privacy. We will continue to monitor this service as part of our ongoing inspection programme.
23, 26 November 2012
During an inspection in response to concerns
The patient we spoke with presented as relaxed and at ease in the environment of the ward and in the company of staff. They spoke with insight about the reason they came to stay on the ward and how they had been helped to regain skills and independence. They told us that staff treated them nicely and how they enjoyed going to work each day and doing activities such as swimming or relaxing with staff on the unit.
We spoke with the families of the three other patients, either during the course of our visit or on the telephone. Their views and experiences of the standard of care and treatment provided varied. Two of the families spoken with told us that their relatives had positive experiences at Eastway. They told us that their relative's mental and physical heath care needs where being met and that they were kept informed of developments. One of the patients' relatives praised managers and staff for their dedication to duty describing them as wonderful and brilliant.
Another family described how their relative had deteriorated in mental and physical heath since their admission to Eastway. They told us that there was a lack of understanding of their relatives needs brought about by ineffective assessment and care planning and a failure to learn from experience. They told us that this had a detrimental affect on their relative's health and well being. They told the change in management at the beginning of October had brought some improvements with greater opportunities for collaborative working but they remained concerned for their health and welfare of their relative.