St George's Park

We found that patient's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. One patient told us, "I feel involved and have my say."

Patients told us and we saw that patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One patient told us,"I meet regularly with staff and doctors to discuss my treatment."

Patients were protected against the risks associated with medicines. The provider had appropriate arrangements in place to manage medicines.

We found that patients who used the service were protected against the risks of unsafe or unsuitable premises.

We found and patients and staff told us that there were enough qualified, skilled and experienced staff to meet patient's needs. Patients told us, "There are more staff around when you need to talk" and "I can go out with staff, this is rarely cancelled now."

We found that patients were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

Patients told us and we saw that patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

Patients were not fully protected against the risks associated with medicines. The provider did not have appropriate arrangements in place to manage medicines.

We found that patients who used the service were not protected against the risks of unsafe or unsuitable premises.

We found and patients and staff told us that there were not enough qualified, skilled and experienced staff to meet patient's needs.

We found and patients told us there was an effective complaints system available. Comments and complaints patients made were responded to appropriately.

We found that patients were not protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not maintained.