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Action is being taken against the provider of this service. Find out more

  • CQC has taken action against Tees, Esk and Wear Valleys NHS Foundation Trust to protect the safety and welfare of residents at West Lane Hospital. We will update the information on this page as soon as possible.


Other CQC inspections of services

Community & mental health inspection reports for West Lane Hospital can be found at Tees, Esk and Wear Valleys NHS Foundation Trust.

Inspection carried out on 23, 26 April 2013

During an inspection in response to concerns

We undertook this inspection, as concerns had been raised with us about some aspects of care at West Lane Hospital. We chose the outcomes to inspect based on these concerns. However, during this inspection we did not find evidence to support most of these concerns.

Comments from other children and young people included, "I believe Evergreen to be a Life Saver," "I can talk with staff about anything they are ace.� and "staff help me look positively to the future."

We also spoke with the relatives of nine people using the service. Comments included, "There are regular reviews and I am included in these."; "I ring in for a weekly catch up and that is ok"; and, "The plan of care is very person centred and we have family sessions. They are twice weekly reviews�; �Family therapist is brilliant�; �A fantastic place we are really lucky�, and �Care is fantastic and staff are brilliant.�

People experienced care, treatment and support that met their needs and protected their rights.

Patients were aware of the medication they were taking and had been informed of any possible side effects before starting treatment.

We saw that there was a facility on each unit to print medicines information leaflets for specific medicines which could be provided to patients, or their parents, when the medication was first prescribed.

People who use the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

Inspection carried out on 28 February 2011

During a routine inspection

During the Mental Health Act Commissioner visits to the hospital in 2010 the people who use the service spoke positively of staff who made every effort to involve them in interesting activities and the commissioner observed the good relationships that existed between the people and those staff caring for them which was confirmed during conversations with patients.

People who use services have formed working parties themselves with the support of staff to focus on particular issues.

Mental Health Act Commissioner visits in 2010 reported that the ward areas were very clean. The Newberry ward area being described as pleasant and bright, decorated in a way which is age appropriate and the feedback from young people was positive about the ward environment.