You are here

Inspection Summary


Overall summary & rating

Good

Updated 18 August 2018

This inspection took place on 4, 7, 25 and 30 July 2018 and was unannounced. This meant the provider and staff did not know we would be visiting.

The service was last inspected in March 2016 and was rated good. At this latest inspection we found the service remained good.

367 Thornaby Road is a ‘care home.’ People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It accommodates up to five people in one adapted building. At the time of our inspection five people were using the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was registered in July 2018 during the course of our inspection.

Risks to people were assessed and plans developed to minimise the chances of them occurring. Systems were in place to monitor and learn from accidents and incidents. Plans were in place to support people in emergency situations. People were safeguarded from abuse. The premises were clean and tidy. People’s medicines were managed safely. The provider ensured enough staff were in place to support people safely. Robust recruitment processes were in place to minimise the risk of unsuitable staff being employed.

People’s support needs and preferences were assessed before they started using the service. Staff were supported with regular training, supervisions and appraisals. People are were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to maintain a healthy diet. The service worked closely with external professionals to monitor and promote people’s heath. The premises were custom-built and had been designed for the benefit and convenience of people living there.

Throughout the inspection we saw numerous examples of kind and caring support being delivered. People were treated with dignity and respect. People were supported to be as independent and live as full a life as possible. People were supported to access advocacy services where needed.

People received personalised care based on their assessed support needs and preferences. People were supported to access activities they enjoyed. The provider had systems in place to investigate and respond to complaints.

The registered manager had informed CQC of significant events in a timely way by submitting the required notifications. This meant we could check that appropriate action had been taken. Staff spoke positively about the culture and values of the service and said they felt supported in their roles. The registered manager carried out a number of quality assurance checks to monitor and improve standards at the service. Feedback was sought from relatives and staff and acted on.

Inspection areas

Safe

Good

Updated 18 August 2018

The service remains Good.

Effective

Good

Updated 18 August 2018

The service remains Good.

Caring

Good

Updated 18 August 2018

The service remains Good.

Responsive

Good

Updated 18 August 2018

The service remains Good.

Well-led

Good

Updated 18 August 2018

The service remains Good.