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This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 16 December 2017

Avenida Lodge is part of Sussex Partnership NHS Foundation Trust and provides support for young adults who live in their own flats in Eastbourne. Registered as a domiciliary care agency under Adult Social Care, it is inspected separately from the Trust, and supports people with autism, learning disabilities and mental health needs. Throughout the report ‘Trust’ will refer to Sussex Partnership NHS Foundation Trust.

This inspection took place on the 1and 2 August 2017 and was announced.

The registered manager was present during the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Technical difficulties had meant that statutory notifications submitted by the registered provider had not been received by CQC, despite action taken by the registered provider to confirm the process for doing so with CQC. Since the inspection, the registered provider had arranged an alternative way to send notifications while this was being resolved.

People and their relatives were very positive about the support provided. They said the staff were friendly, encouraged them to be independent and kept people safe. Staff had a good understanding of people’s needs; they explained clearly how they supported people to make choices and have as much control over their lives as possible under risk based system.

Staff had attended safeguarding training and demonstrated a good understanding of supporting vulnerable people. If they had any concerns they reported them immediately to the registered manager or supervisors, who were on call at weekends and out of office hours. Medicines were managed appropriately and staff had attended training before they were able to assist people with medicines.

A robust recruitment procedure was in place to ensure only suitable people worked for the agency and, there were enough staff working for the agency to meet people’s needs.

Staff felt supported by management; there were systems in place to monitor and review the support provided and feedback was sought from people who used the agency, their relatives or representatives and health and social care professionals.

Inspection areas



Updated 16 December 2017

The service was safe.

Risk to people had been assessed and managed as part of the support planning process and guidance was provided so staff had a clear understanding of people�s needs.

Staff had attended safeguarding training and had an understanding of abuse and how to protect people.

Medicines were administered appropriately and administration records were up to date.

Robust recruitment procedures were in place and there were enough staff to support people using the agency.



Updated 16 December 2017

The service was effective.

There was an on going programme of training and staff were encouraged to develop professionally.

Induction training was provided and enabled staff to develop appropriate skills and understanding of people�s needs.

Staff monitored people�s health and people were supported to see health and social care professionals when required.



Updated 16 December 2017

The service was caring.

Staff had a good understanding of people�s needs and they encouraged people to making decisions about the support they received.

People were treated with respect and their dignity was protected.

Relatives said staff listened to people and provided the support they needed.



Updated 16 December 2017

The service was responsive.

People�s needs had been assessed. They received personalised support in line with their wishes and preferences and, they and their relatives were involved in reviewing and planning the support provided.

People were supported to develop daily living skills, such as cooking, and were supported to take part in activities of their choice in the community.

People and relatives knew how to make a complaint or raise concerns with staff.



Updated 16 December 2017

The service was well-led.

Quality assurance systems were in place to monitor the support provided and ensure it met people�s needs.

Staff said they management was good. There was a clear set of values in place, which they understood and followed.

The provider encouraged people to give their feedback about the support they received and, relatives and health professionals were involved in decisions about the services.