The Care Quality Commission

Archived: Brunel Lodge

Old Totnes Road, Newton Abbot, Devon, TQ12 6AA (01626) 356101

Provided and run by:
Devon Partnership NHS Trust

All Inspections

14 December 2010

During a routine inspection

People told us that they were happy with the care and treatment they received. They praised the staff, saying 'they are lovely and can't do enough for you. I'm well looked after'. People living in the unit also commented on the compassion and caring nature of the staff, saying 'I think they always do the very best they can for the people that live here.' However the unit was not able at times to get replacement staff quickly enough to maintain the numbers and types of staff that the trust said should be on duty.

People that use the service also commented on the quality of the food which was described as 'very good' and 'there is plenty of choice'.

People said that they liked the unit environment, and that they felt safe and comfortable. However the unit's facilities do not meet NHS guidance standards for mental health services to allow men and women to have separate facilities. But people that use the service still felt that their privacy and dignity was respected. People that use the service and their relatives felt that they were kept well informed about the care and treatment being provided for them and that they were asked for their agreement to this care.

Peoples care planning and records were kept safe, gave complete information about each person as an individual, and were kept separate from other peoples' plans and records.