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Archived: Cassio Unit


Inspection carried out on 6 November 2013

During a routine inspection

We reviewed four care and treatment records in detail. These showed us that people had been involved wherever possible in giving their informed consent regarding their care and treatment plans. This, and the other evidence examined meant that people were asked for their consent to treatment and the provider acted in accordance with their wishes.

We noted that staff were engaging with people in a positive way and that they adopted a consistent and therapeutic approach towards people whose behaviours could sometimes be challenging. This showed us that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Staff told us the steps that they would take if they suspected abuse was taking place and expressed their confidence that these concerns would be escalated appropriately. This meant that people who use the service were adequately safeguarded, because the provider had taken reasonable steps to identify and prevent abuse from happening.

We saw a clear trust audit programme and evidence was seen of the actions taken in response to any identified concerns. This meant that the provider had an effective system to regularly assess and monitor the quality of service that people received.

The records kept by the service and inspected were seen to be accurate and 'fit for purpose'. This showed us that people were protected from the risks of unsafe treatment because appropriate records were maintained.