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Newham Transitional Practice Good

Reports


Inspection carried out on 10 June 2016

During a routine inspection

We carried out an announced comprehensive inspection at Newham Transitional Practice on 10 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance both in the practice and in locations outside of the practice. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients through the use of focus groups which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw one area of outstanding practice:

One of the practice nurses held planned clinics in places such as soup kitchens and drop in centres where vulnerable patients attended and provided services which included encouraging them to register with a GP, giving prescriptions and carrying out annual reviews.

The areas where the provider should make improvement are:

  • Review the system for identifying carers to enable improved support and guidance.

  • Continue to look at ways to improve patient satisfaction scores with access to services.

Letter from the Chief Inspector of General Practice

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice