- NHS mental health service
Archived: Parkwood Hospital
All Inspections
26 April 2012
During an inspection looking at part of the service
Some people told us they were involved and consulted with about their care and treatment; however, this was not consistent for all the people we spoke with on Balmoral ward at the time of our visit. People told us that what was important to them was not always in their care plans or being addressed.
Most people we spoke with provided positive comments regarding the staff on Balmoral ward and felt able to approach them. Most people said there were sufficient staff available to meet their needs and told us that staff were considerate toward their needs as well as being supported by the staff team on the ward.
Several staff told us they were aware of their specific job roles. Staff and people using the service told us there had been a great improvement on the ward with more staff available.
We found there were established systems to monitor the quality and operation of the service. There were systems in place to obtain the views of people using the service and a process in place to address patient concerns.
14 December 2011
During an inspection in response to concerns
People were not always involved in the care planning processes and people's comments had not always been recorded to inform staff of their views and preferences. Care plans were stored on the computer system, which meant people did not have ready access to their information.
People expressed concern about the environment and how this was managed. Many people shared a dormitory style bedroom, with only curtains around their bed for privacy. People were supplied with lockers, but these did not work properly and there was no where to hang up clothes. As a consequence some people had bundles of clothes on the floor.
People said the staff were usually busy and had limited time to talk to them about their difficulties. Staff spoken with confirmed the level of staffing and the limited resources on the ward hampered their ability to provide good quality care and support.