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Archived: 1 Hamilton Road Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 24 March 2017

1 Hamilton Road is registered to provide accommodation and personal care for up to two people with a learning disability or autistic spectrum disorder.

We inspected the home on 15 December 2016. The inspection was announced 24 hours in advance because the service was a small care home for younger adults who may be out during the day. There were two people living in the home at the time of our inspection.

The service had a registered manager in post. A registered manager is a person who has registered with to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were cared for by staff in ways that met their needs and maintained their dignity and respect. Staff understood how to identify, report and manage any concerns related to people’s safety and welfare. There were systems and processes in place to protect people from harm, including how medicines were managed.

Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people in the home. There were sufficient numbers of experienced staff to meet people’s needs.

Staff were supported to provide appropriate care to people because they were trained, supervised and appraised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.

The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which apply to care homes. Where people’s liberty or freedoms were at risk of being restricted, the proper authorisations were in place.

People and their relatives or representatives were involved in planning the care and support provided by the service. Staff listened to people and understood and respected their needs. Staff reflected people’s wishes and preferences in the way they delivered care. They understood the issues involved in supporting people who had lost capacity to make some decisions.

People were supported to eat and drink enough to meet their needs and to make informed choices about what they ate. Staff ensured people obtained advice and support from other health professionals to maintain and improve their health or when their needs changed.

The service was responsive to people’s needs and there were systems in place to help ensure any concerns or complaints were responded to appropriately. People were encouraged and supported to engage in activities they were interested in.

There was a friendly atmosphere in the home and staff supported people in a kind and caring way that took account of their individual needs and preferences. The staff and management team shared common values about the purpose of the service.

The registered manager demonstrated an open management style and provided leadership to the staff team. There was a range of systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving appropriate support.

Inspection areas

Safe

Good

Updated 24 March 2017

The service was safe.

People were protected from the risk of abuse because staff understood their responsibilities.

Risks to people�s individual health and wellbeing were identified and care was planned to minimise the risks.

The provider checked staff�s suitability for their role before they started working at the home. There were sufficient staff deployed to provide safe care.

Medicines were stored, administered and managed safely.

Effective

Good

Updated 24 March 2017

The service was effective.

People were cared for and supported by staff who had relevant training and skills.

Staff understood their responsibilities in relation to consent and supporting people to make decisions. The manager understood their legal obligations under the Deprivation of Liberty Safeguards.

People�s nutritional and dietary needs were taken into account in menu planning and choices.

People were referred to other healthcare services when their health needs changed.

Caring

Good

Updated 24 March 2017

The service was caring.

Staff had developed positive caring relationships with people using the service.

Staff knew people well and respected their privacy and dignity.

Staff promoted people�s independence and involved them as much as possible in making decisions about their care and support.

Responsive

Good

Updated 24 March 2017

The service was responsive.

Staff had a good understanding of people�s needs, choices and preferences, and the knowledge to meet people�s individual needs as they changed.

There was a process in place to deal with any complaints and people were supported to express any concerns.

Well-led

Good

Updated 24 March 2017

The service was well led.

The registered manager promoted an open and inclusive culture. Staff received support and felt well informed.

People, their families and community professionals were encouraged to give their feedback about the service.

Quality assurance systems were in place and used to monitor and identify improvements within the service.