During an assessment under our new approach
Date of Assessment: 12 November to 17 November 2025.
Shakespeare Road Medical Centre is a GP practice and delivers services to approximately 14,000 people under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had effective safeguarding procedures in place to protect people from abuse and suitable arrangements to investigate incidents including outcomes shared with staff to mitigate risk and minimise reoccurrence. People received co-ordinated and joined up care, particularly when transitioning between services. People were given support to overcome health inequalities to ensure equal experience and outcomes. Leaders understood the challenges of meeting people’s needs and responded flexibly to ensure people could access care and treatment in a timely manner. The service demonstrated proactive engagement with the local community by collaborating and supporting vulnerable groups.
There were governance systems and processes to assess and monitor the quality and safety of the service. However, this was not always effective to address shortfalls in performance relating to infection prevention and control. In particular, we observed cleaning arrangements or outcomes following audits did not always comply with national guidelines.