Epsom General Hospital

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

On Tuesday 2 and Wednesday 3 December 2025 we carried out an inspection at Epsom General Hospital of the surgery service. This report relates to Swift ward, the day surgery unit and the main theatres at the hospital. The planned care directorate spans across all sites at the Epsom and St Helier University Hospitals NHS Trust. We went to Swift Ward, Day Surgical Unit, Surgical Care Suite and theatres, which cared for surgical patients at the hospital. We spoke with 8 patients and reviewed 9 sets of patient records. We spoke with more than 22 staff which included: consultants, resident doctors, nurses, senior leaders, healthcare assistants, administration staff and housekeeping staff.

We assessed 34 quality statements across the safe, effective, caring, responsive and well-led key questions and we have combined the scores for these areas with scores from the last inspection to give the rating.  

People's experience of this service

Patients were all very positive about the staff treating them, they said this was done with warmth and kindness and providing effective care and treatment. Patients felt staff were on hand if they needed them for help or support. People said they were involved in the planning of their care. They told us that the staff would listen to their individual needs and do their best to meet these. People also said that they felt supported by staff. We witnessed care being provided at all levels and saw some exceptional thoughtful care provided by non-clinical staff.