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Other CQC inspections of services

Community & mental health inspection reports for Victoria Centre can be found at Avon and Wiltshire Mental Health Partnership NHS Trust.

Inspection carried out on 18 September 2013

During a routine inspection

We inspected this centre with a Mental Health Act Commissioner and visited both wards. We spoke with patients and staff and looked at patients' records. We also looked at audits and minutes of meetings.

Patients told us they were well cared for and felt safe. They said staff were caring and friendly. Some people however complained of boredom and loneliness.

The centre was a modern, purpose built unit which was light, spacious and well maintained. There was separate accommodation for male and female patients to protect people's privacy and dignity.

The unit had a number of staff vacancies and long term absences but was actively recruiting and taking other steps to address this situation. Staff told us that safe staffing levels were maintained by using temporary staff, which some felt was detrimental to continuity of patient care. Some staff were also regularly working additional hours, which caused tiredness and increased stress levels. Ward staff said they appreciated the support of therapists, such as occupational therapists, physiotherapists and speech and language therapists but felt that patients would benefit from more manpower to facilitate more activities and therapeutic support.

We looked at patients' records. Care plans were comprehensive and up to date. They were person centred, providing guidance to staff on how people should be supported. Daily progress notes were also sufficiently detailed to evidence that patients' needs were being met.

Inspection carried out on 6 September 2011

During a routine inspection

Patients told us that the ward was �warm and comfortable� and �light and roomy�. They said that the staff were �helpful and friendly� and that they treated them with respect. One relative told us �It is brilliant here. I know my (relative) is safe. They are always lovely and clean and they eat well�. People said that they enjoyed the garden and the activities organised on the ward.