You are here


Other CQC inspections of services

Community & mental health inspection reports for Sandalwood Court can be found at Avon and Wiltshire Mental Health Partnership NHS Trust.

During an inspection looking at part of the service

This review did not involve talking to people who use the service. We carried out this review by asking the trust to confirm what improvements they have made to the hospital environment since our last visit in March 2011, when concerns were raised.

Inspection carried out on 9 March 2011

During a routine inspection

People said that the ward was clean and tidy. They said that they felt safe on the ward. One person described their bedroom as �fine but basic.� A number of people said that the beds were uncomfortable. People said that they had plenty to eat and drink and there was always a choice of food. Some people described the meals as �bland� or �uninteresting�. Staff were described as �approachable� and �helpful� and people felt that they were treated with dignity and respect. One person said that she appreciated that her key worker �always has time to talk�.

People said they enjoyed participating in activities on the ward such as art, relaxation and music. Several people said they enjoyed going to the gym. Other people told us that they played pool, watched television and played board games. Women enjoyed pampering sessions with a nurse therapist.

People said they felt able to tell staff if they were unhappy about any aspect of their care and they felt that they were listened to. They appreciated the opportunity to influence things at the ward meetings.