The Care Quality Commission
  • Hospital
  • NHS hospital

Archived: Thornbury Hospital - Henderson Ward

Eastland Road, Thornbury, Bristol, BS35 1DN (0117) 330 2400

Provided and run by:
North Bristol NHS Trust

Important: This service was previously managed by a different provider - see old profile
Important: This service was previously managed by a different provider - see old profile
Important: This service is now managed by a different provider - see new profile

All Inspections

21, 23 October 2013

During a routine inspection

Patients were generally satisfied with the care they received. Comments included: 'I am being very well looked after and could not ask for better care', 'they are kind and very caring. I am treated with respect' and 'I have been very impressed with the care I have received here'. We spoke with visitors. One said 'Things are so calm here. The staff are very attentive'. There were effective procedures in place to manage the admission and discharge of patients to and from the ward.

Medical care was provided by the local GPs or the out-of-hours doctors. Some patients said they were disappointed that the doctor did not visit them every day. Patients also raised concerns regarding their physiotherapy treatment as they had expected to receive intensive rehabilitation services on the ward.

On the whole we observed positive experiences for patients, but did note that some patients were not responded to appropriately. We heard a staff member express impatience when a patient asked for help, and heard another make an unkind remark to a patient. We also observed that some patients were unable to access drinks or call bells.

All ward staff we spoke with said they had received mandatory safeguarding training and knew what to do if abuse was suspected. Nursing staff spoke kindly about the patients they were looking after, were well trained and supported to do their jobs effectively. There were robust measures in place to assess and monitor the quality of care provided.