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Northpoint Medical Practice Good

Reports


Review carried out on 1 February 2020

During an annual regulatory review

We reviewed the information available to us about Northpoint Medical Practice on 1 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 30/05/2018

During a routine inspection

This practice is rated as good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Northpoint Medical Practice on 30 May 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them, and improved their processes.
  • The practice had systems in place to minimise risks to patient safety.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The new provider had thoroughly reviewed the effectiveness and appropriateness of the care it provided. They ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice had an established and engaged Patient Participation Group (PPG) who were integral to the development of the practice.
  • The practice organised and delivered services to take account of individual and cultural patient needs and preferences.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • There was a strong focus on improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Improve the system for checking and recall for patients that are on high risk medication.
  • Implement in-depth clinical outcome based audits to improve to patient care.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice