The Care Quality Commission
  • Mental Health
  • NHS mental health service

Archived: Warrington

Hollins Park Hospital, Hollins Lane, Winwick, Warrington, Cheshire, WA2 8WA (01925) 664000

Provided and run by:
North West Boroughs Healthcare NHS Foundation Trust

Important: This service is now managed by a different provider - see new profile

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Community & mental health inspection reports for Warrington can be found at North West Boroughs Healthcare NHS Foundation Trust. Each report covers findings for one service across multiple locations
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15 November 2011

During a themed inspection looking at Learning Disability Services

There were nine patients staying at the unit when we visited, all of whom were detained under the Mental Health Act for assessment and treatment. The unit had been open for 14 years and in February 2011 was designated as a single sex unit for females. The provision was reduced from medium to a low secure facility with its primary focus on assessment and treatment. Prior to these changes some patients had been detained for a number of years. This has all impacted on the experience and provision that patients received. The following is what we were told by patients about their most recent experiences of the service.

We talked with five patients at the service and observed all nine patients over the two days. Patients told us they could talk to staff and we observed staff treating patients respectfully. One patient said 'staff make me feel respected, staff look after me.'

Patients reported that they were involved in decisions and planning their care and including plans for discharge as well.

One patient told us: 'I know all about my care plan.' 'I have a copy of my care plan in my bedroom and I will take it with me when I move.'

'I am happy here but happy to move on.' 'I've got to move on ' it's a hospital.'

Relatives told us they were happy with the service provided, the skills of staff and they felt informed and included in the care provided to patients. They said that staff did their best to protect patients from harm by others or themselves. They were invited to review meetings and were involved in care planning.

Overall patients expressed the view that staff in the Auden Unit were helping them to move on to longer term accommodation that was more suited to their needs.