The Care Quality Commission
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Archived: Carter Bequest Primary Care Hospital

Cambridge Road, Middlesbrough, Cleveland, TS5 5NH

Provided and run by:
South Tees Hospitals NHS Foundation Trust

Important: This service was previously managed by a different provider - see old profile

All Inspections

Other CQC inspections of services

Community & mental health inspection reports for Carter Bequest Primary Care Hospital can be found at South Tees Hospitals NHS Foundation Trust. Each report covers findings for one service across multiple locations
Read inspection report

17 February 2014

During a routine inspection

Over the last two years we have inspected every Trust registered hospital and community base. We have completed annual inspections of the James Cook University Hospital and The Friarage as well as completing themed inspections at the hospitals, which looked at both Accident and Emergency departments as well has the Trust's termination of pregnancy services. We found that the Trust encouraged us to identify any ways they could improve.

Teams of CQC staff have inspected all the locations and these teams included specialist advisors and experts by experience. Throughout the two years we have held regular meetings with Trust representatives and discussed work the Trust is completing to maintain and improve their service. We have found that over the two years the Trust has remained compliant with all the regulations.

Our central analytic team have constantly reviewed the data the Trust has submitted to the various bodies overseeing their work and used this to assess the performance of the Trust. The central team have also compared this information on performance against other Trusts both in the North East, across the country and against Trusts with similar size populations and services. The last published risk rating for the Trust placed them in band 6, which is the lowest risk rating.

We found that the Trust's quality assurance system was effective. It covered all aspects of the service and did not lose sight of the needs of the patients using the community services.

13 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to be a patient in Carter Bequest Hospital. They described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drink available. This was because this inspection was part of a themed inspection programme to assess whether older people in hospitals were treated with dignity and respect and whether their nutritional needs were met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by a practising professional and an Expert by Experience, who has personal experience of using or caring for someone who uses this type of service.

Within the hospital we visited the two wards that specifically provided care for older people and at the time of the inspection, 34 people could be treated in these facilities. During the visit, we spoke with nine patients and four relatives from across the two wards. They told us that they found the staff were very respectful. Relatives thought the staff were meeting patient's needs and did so in a dignified manner.

All the patients said the food was good and they had a choice about this and which drink they had. They said they were able to eat either by their bed or in the lounge. We saw that staff supported patients to eat their meals in a relaxed manner.

Some Carter Bequest Hospital patients were not able to tell us about their experiences due to their clinical condition. We found that the design of the wards provided people with a great deal of privacy. However, we saw that staff were respectful to patient, and tailored the way they spoke to individuals to meet each patient's needs. We saw that patients were asked what they wanted to eat.