Updated 19 April 2018
We carried out a focused inspection of Southgate Moorings on 8 March 2018.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We carried out this inspection focusing only on the safe, responsive and well-led key questions to check on information we had received relating to these aspects of care at this service.
Our findings were:
Are services safe?
We found this service was providing safe care in accordance with the relevant regulations.
Are services responsive?
We found this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found this service was providing well-led care in accordance with the relevant regulations.
Our key findings were:
- The service had systems to help them manage risk.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- The appointment system met patients’ needs.
- The service had effective leadership. Staff felt involved and supported and worked well as a team.
- The service asked staff and patients for feedback about the services they provided.
- The service dealt with complaints positively and efficiently.