Crawley Hospital

Updated 20 September 2024

Crawley Hospital provides several services under Surrey and Sussex Healthcare NHS Trust (SASH). The site itself is managed by another NHS Provider. Crawley Hospital provides clinical, outpatient and day surgery services and is located near the town centre in Crawley, West Sussex. This hospital offers appointments for many specialties at Crawley Hospital where assessment, treatment, monitoring and follow up were required and this report is on outpatient services.

Date of assessment: 27 November 2024 and 04 December 2024.

We reviewed this service due to not having a recent inspection and concerns raised.

During the inspection, we spoke with staff, leaders, patients who use the service and their relatives and found that staff were caring towards service users and each other. Local leaders were capable, visible and supported staff. We heard that staff were caring and kind, however, they had concerns with the onsite parking and that one of the main outpatient departments appeared outdated. We looked at patient records, policies and other documents relating to the service and found the service was providing suitable care for people.

Updated 20 September 2024

Patients who used the service expressed general satisfaction with the care delivered. They were treated with compassion and kindness; their privacy and dignity respected, and their individual needs considered. People were positive about the quality of the care and treatment they received, reporting they were well cared for and that staff were friendly. Concerns from the people we spoke with regarded the long waiting gaps between referrals and obtaining the appointment. These opinions were similarly reflected in the patient feedback we reviewed.