- Community healthcare service
Magnolia Unit
Important:
This service was previously managed by a different provider - see old profile
All Inspections
19 November 2013
During a routine inspection
Once it had been agreed for a patient to be discharged the nurses and therapy staff ensured all professionals who were involved in the patients care were informed.
Patients we spoke with confirmed they saw therapy staff, one person said, 'I get physiotherapy in the gym, the staff are excellent, nothing is too much trouble, they understand my problems."
We spoke with ten patients and some relatives who all confirmed that staff were available to help. One patient told us, 'the staff always have time for you.' Another patient said, 'staff usually come promptly when I call but it depends if they are busy or not."
Staff told us they knew how to report incidents. They also provided examples of changes made in response to learning from incidents that had occurred on the unit.
16 January 2012
During a routine inspection
Almost everyone we spoke with told us they were treated with respect by staff. One patient, however, told us that her privacy was not always respected as the curtains were not always pulled around her bed when personal care was provided by staff. Most patients told us they thought there were enough staff on the ward to meet their needs although some commented that staff were usually 'very busy'.