Runcorn Road Dialysis Unit

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a strong culture of continuous improvement with staff given time and resources to try new ideas, including attending and presenting at conferences. Staff had been awarded for their achievements in this area. 

As this is a single-site service, the summary here is replicated below in the dialysis service report.