Runcorn Road Dialysis Unit

People were at the centre of their care and actively involved in decisions about their care. The service provided information people could understand, and staff had gone the extra mile to understand different cultures and ways to communicate. They used a variety of tools to communicate with people according to their needs and found creative ways to communicate with each person using the service. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.

As this is a single-site service, the summary here is replicated below in the dialysis service report.